Privacy Policy 

Last Updated: September 22, 2026 

This Privacy Policy explains how Resolve Group LLC (“Resolve,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. 

1. Who We Are and What This Policy Covers 

Resolve Group LLC is a Nevada company that helps homeowners understand potential options relating to residential solar agreements. Our services may include initial intake, document guidance, document retrieval assistance, file organization and preparation, and review of information homeowners provide. 

Once a file is complete, it may be referred to an independent third-party law firm for further review. Resolve Group LLC is not a law firm, does not provide legal services, and does not give legal advice. 

This Privacy Policy applies to personal information we collect through our website at resolveresidential.com, by phone, by text message, by email, through online forms, and in person through our field representatives. 

2. Information We Collect 

Information you provide to us. Depending on how you interact with us, we may collect: 

• name, telephone number, and email address; 

• property address; 

• information about your solar system, installer, salesperson, lender, lessor, financing, lease, power purchase agreement, or other solar agreement; 

• information about representations or promises made to you about the solar system; 

• information about costs, payments, utility bills, installation, activation, performance, or service issues; 

• contracts, bills, correspondence, financing documents, installation records, and other documents you choose to provide; 

• utility account numbers and loan or financing account numbers; 

• Social Security number; 

• electronic signatures and signed agreements; 

• payment information, such as card or bank account details, which is processed by third-party payment processors; 

• appointment and consultation information; 

• communications with us, including call recordings, call transcripts, text messages, emails, and website chat messages; and 

• your communication and privacy preferences. 

Please do not send us information that is not needed for us to evaluate or respond to your inquiry. 

Information we receive from third parties. We may receive personal information from marketing and lead-generation partners when you ask them for information about solar-related options and agree to be contacted. This may include your name, contact information, property location, and details you provided about your solar situation. We may also receive information from our service providers, such as confirmation of a payment. 

Information collected automatically. When you use our website, our hosting, security, analytics, and advertising tools may automatically collect: 

• IP address, browser type, device type, and operating system; 

• pages viewed, links clicked, and referring pages or URLs; 

• approximate location derived from your IP address; 

• dates and times of your visits; and 

• cookies, pixels, and similar identifiers. 

3. How We Use Personal Information 

We may use personal information to: 

• respond to your inquiry and contact you about information you requested; 

• understand your solar agreement and circumstances and conduct an initial review; 

• identify, request, collect, and organize documents for your file; 

• verify your identity and identify your accounts with lenders, lessors, utilities, and other parties involved in your matter; 

• prepare your file for review by an independent third-party law firm; 

• schedule, confirm, and remind you of appointments and consultations; 

• process payments for services you agree to purchase; 

• provide customer support and status updates; 

• keep records of our communications, consents, and agreements; 

• operate, secure, analyze, and improve our website and services; 

• measure and improve our advertising; 

• prevent fraud, abuse, and security incidents; 

• comply with laws and legal obligations; and 

• establish, exercise, or defend legal rights. 

We use Social Security numbers and financial account numbers only for purposes connected to your file, identity verification, payment, or legal compliance. 

4. Artificial Intelligence and Automated Technologies 

We use artificial intelligence (AI) and other automated technologies to help run our business. These tools may be used to: 

• answer and route incoming phone calls; 

• place calls or send messages to schedule, confirm, or remind you of appointments; 

• respond to messages and website chat inquiries; 

• draft and send emails; 

• record, transcribe, and summarize calls; and 

• measure and target our advertising. 

When you contact us, you may be communicating with an automated or AI-assisted system rather than a person. You can ask to speak with a member of our team at any time. 

Where the law requires it, we will obtain your consent before calling you using an artificial or prerecorded voice, including an AI-generated voice. Information processed by AI tools is handled by service providers acting on our behalf. 

5. Call Recording and Transcription 

Calls with Resolve may be recorded and transcribed by our phone system and AI tools. We use recordings and transcripts for quality assurance, training, recordkeeping, and documenting your file. 

Where required by law, we will tell you at the start of a call that it may be recorded. If you do not want a call recorded, please tell us, although this may limit how we can assist you by phone. 

6. How We Share Personal Information 

We may share personal information: 

• with an independent third-party law firm reviewing or handling your matter, including documents and information in your file; 

• with service providers that perform functions for us, such as website hosting, customer relationship management, telephone and text messaging, email, call recording and transcription, AI tools, electronic signature, payment processing, document management, scheduling, analytics, advertising measurement, and information security; 

• with professional advisers, such as accountants and attorneys who advise Resolve, where reasonably necessary; 

• when you direct or authorize us to make a disclosure; 

• when required by law, regulation, subpoena, court order, or other legal process; 

• to protect our rights, property, systems, clients, or others, and to investigate fraud or unlawful activity; and 

• in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets. 

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. 

Mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages. 

The law firm that reviews your file is independent of Resolve and is responsible for its own professional obligations. It may provide you with its own engagement agreement, privacy notice, or terms. Providing information to Resolve does not create an attorney-client relationship with Resolve or with any law firm. 

7. Cookies, Pixels, and Advertising 

Our website uses cookies, pixels, and similar technologies for site functionality, security, analytics, and advertising. We use advertising and analytics services from Google, which may place cookies or tags on our website. 

These third parties may collect information about your activity on our website, and on other websites over time, to measure ad performance and show you relevant ads. You can limit personalized Google ads through Google’s ad settings, and you can block or delete cookies through your browser settings. 

8. Do Not Track and Privacy Signals 

There is no uniform standard for browser “Do Not Track” signals, and our website does not currently respond to them. Where applicable law requires us to honor a browser-based opt-out preference signal, we will do so. 

9. Calls, Texts, and Emails 

When you give us your phone number or email address, we may contact you about your inquiry, appointments, documents, and services, as permitted by law. 

We send marketing calls or texts to prospective clients only with any consent the law requires. Consent to marketing calls or texts is never a condition of purchasing services. Once you are a client, our texts are informational, such as appointment reminders, document requests, and status updates. 

You can opt out of text messages by replying STOP, and you can unsubscribe from marketing emails using the link in the email. Opting out of marketing does not stop messages related to an existing inquiry, account, or legal obligation. Our full text messaging terms are in our SMS Terms & Conditions. 

10. Payment Information 

Payments are processed by third-party payment processors. Your payment information is subject to the processor’s own security standards and terms. 

11. Data Retention 

We keep personal information for as long as reasonably necessary for the purposes in this policy, including completing your file, maintaining consent and communication records, resolving disputes, complying with legal obligations, and protecting legal rights. Retention periods vary by type of information. 

12. Information Security 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. We limit access to sensitive information, such as Social Security numbers and financial account numbers, to personnel and service providers who need it. 

No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. 

13. Your Privacy Rights and Choices 

Depending on where you live and whether a particular privacy law applies to Resolve, you may have the right to: 

• request access to the personal information we hold about you; 

• request correction of inaccurate information; 

• request deletion of certain information; 

• request a portable copy of certain information; 

• opt out of targeted advertising or the sale or sharing of personal information; 

• limit the use of sensitive personal information where applicable; and 

• appeal a decision about your request where applicable. 

To make a request, email solar@resolveresidential.com or call 702-800-7835. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights. 

14. California Residents 

The categories of personal information we collect and their sources are described in Section 2, the purposes in Section 3, and the categories of recipients in Section 6. 

We do not disclose personal information to third parties for their own direct marketing purposes. California residents may submit privacy requests using the contact information in Section 13. 

15. Nevada Residents 

We do not sell covered information as defined under Nevada law. Nevada residents may still submit a request to opt out of any future sale by emailing solar@resolveresidential.com. 

16. Florida and Other States 

Residents of Florida and other states may have additional rights where a state privacy law applies to Resolve. Requests may be submitted using the contact information in Section 13. 

17. Children’s Privacy 

Our website and services are intended for adults dealing with residential solar agreements. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. 

18. Third-Party Websites 

Our website may link to third-party websites. We do not control their privacy practices, which are governed by their own policies. 

19. Changes to This Policy 

We may update this policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and provide any additional notice required by law. 

20. Contact Us 

Resolve Group LLC 
Phone: 702-800-7835 
Email: solar@resolveresidential.com